If you are not completely satisfied with TopCat Hosting's service during the first 30 days, we will refund the remaining pre-paid months of service remaining on your term.

Just let us know why you are not satisfied so that we can improve our level of service for present and future customers. We take all comments seriously, and depend on your feedback to provide the highest level of quality service possible.

Restrictions:

Our 30-day money back guarantee does not apply to resold accounts (there's only a 7-day guarantee for resold accounts) and does not apply if you have breached TopCat Hosting's terms of service or have exceeded your account's bandwidth allocation or consumed over your plans bandwidth.

The cost of a new domain cannot be refunded. Read our terms of service for more information.

99.9% Uptime Guarantee.

(a) Coverage

These TopCat Hosting Terms of Use Agreement apply to you if you have registered for Hosting Services (collectively, the "Service") and you are in good financial standing with TopCat Hosting.

(b) Service Level

TopCat Hosting endeavors to have the content of your Web site available for http access by third parties 99.9% of the time ("Web Site Availability").

(c) Credits

In the event that there is no Web Site Availability, TopCat Hosting will credit the following month's service fee as follows. For Shared Hosting services, such credit shall be retroactive and shall be as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month.

Customer Web Site Availability Credit

95% to 99.8% - 25%

90% to 94.9% - 50%

89.9% or below - 100%

In order for you to receive a credit on your account, you must request such credit within ten (10) business days after you experienced no Web Site Availability. You must request credit by sending an electronic mail message to support@TopCatHosting.com. For security, the body of this message must contain your account number, the dates and times of the unavailability of your Web site, and such other customer identification requested by TopCat Hosting. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.